Monday, July 03, 2017

Dell XPS 15 (9550) swollen battery

I have had a problem with a swollen battery on my Dell XPS 15 (9550). The battery swells as it fills with gas. This swollen battery pushes the trackpad up 3 or 4 mm beyond the case (see photo). The trackpad then stops working. Dell advised me to stop using the laptop and remove power from it. For safety I have removed the battery until a replacement is received. See video below

1 comment:

Unknown said...

We have an older XPS15 9530 and the battery is swollen to the point of ruining the touchpad on that model as well. Dell refuses to offer a replacement on this model even though this model/battery is obviously impacted the same way.