I have had a problem with a swollen battery on my Dell XPS 15 (9550). The battery swells as it fills with gas. This swollen battery pushes the trackpad up 3 or 4 mm beyond the case (see photo). The trackpad then stops working. Dell advised me to stop using the laptop and remove power from it. For safety I have removed the battery until a replacement is received. See video below
We have an older XPS15 9530 and the battery is swollen to the point of ruining the touchpad on that model as well. Dell refuses to offer a replacement on this model even though this model/battery is obviously impacted the same way.
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